Backpacks and Beyond FAQ’S

How do you ship your merchandise?

We typically ship via UPS and USPS.

How long does it take for an item to ship?

24 to 72 hours from the time you place your order.

What if an item is back ordered?

If an item is back ordered we will e-mail you and let you know.

What payment methods do you accept?

We accept most major credit cards Visa, MasterCard, American Express, discover, and PayPal.

Why do you need my e-mail address?

Your e-mail address is used to communicate with you about your order.

Do you sell my information for marketing purposes?

No we will not under any circumstances sell your information!

Do you guarantee your merchandise?

Yes we guarantee our merchandise for 30 days.

How long will it take an order to reach me?

In most cases it takes 5 to 10 business days from the day the order was placed.

What are your hours?

Our costumer support team can be reached Monday-Friday 8:00 to 5:00 PST. Holiday hours may vary.

Can I cancel my order?

If it has not been packaged and shipped.

Do you ship internationally?

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.